Our goal is to ensure the highest customer satisfaction, this is why we offer a 3 year warranty and a 30 day satisfaction guarantee on all of our products.
AlphaVinyl accepts returns up to 30 days of purchase on items that arrive damaged or with a defect. If the fault is not of our own the buyer must pay for shipping the item back to us.
Refunds on custom cut/printed orders or customer errors will not be issued. This includes, but is not limited to: typos, incorrect file submission, duplicate orders, slight color variances within four color (CMYK) industry standards colors, undeliverable packages/3rd delivery attempts and orders returned without an RMA.
No refund will be issued if the product is damaged during the installation.
We will replace damaged or faulty product within 30 days of delivery. If your order arrives damaged or with a significant defect:
1) E-mail firstname.lastname@example.org with your order number and a photo of the issue.
2) Once we confirm the cause of the error is in our production or shipping methods, we will promptly replace the damaged or faulty product.
3) We offer refunds in a form of a credit back to the credit card or PayPal account used for purchase. Alternatively we can offer exchanges or store credit.
You can cancel your order at any time BEFORE we print your design. HOWEVER please note that this could be within moments after ordering.
After a custom job has been printed a return is no longer an option.